We warrant that this electric surfboard, including its original battery and electronic components (remote control, charger), is free from manufacturing defects for a period of two (2) years from the date of delivery, provided it is used under normal conditions and in accordance with the user manual. 

The warranty is transferable to a new owner if E-Surf Sport Inc. is notified. The remaining warranty period is not extended. 

WARRANTY EXCLUSIONS 

The warranty does not cover: 

Normal wear or cosmetic damage 

Unauthorized repairs or modifications 

Damage from poor maintenance or improper storage 

Use in extreme conditions (freezing, heat) 

Damage caused by accidents, impacts, or improper use 

Damage from unapproved accessories 

Late claims (more than 30 days after discovering the defect) 

SHIPPING RESPONSIBILITY FOR WARRANTY SERVICE

Customers are responsible for all shipping and transportation costs associated with warranty service. Products must be shipped to and from an authorized service location designated by E-Surf Sport Inc., located within the customer’s province.

In the event of a warranty claim, the customer must:

Arrange and pay for shipment of the product to the assigned service location;

Ensure the product is securely packaged to prevent damage during transit;

Cover any return shipping costs once the service is complete.

E-Surf Sport Inc. will assist in identifying the appropriate service location but does not assume responsibility for transportation costs, shipping insurance, customs, or handling fees.

Warranty service will be carried out once the product is received and inspected by E-Surf Sport Inc. or an authorized service provider.

CLAIM PROCEDURE 

A valid proof of purchase (invoice or receipt) may be required to confirm the warranty period and claim eligibility. 

E-Surf Sport Inc. will evaluate the claim within 30 days of receiving the complete product. This timeframe may be extended if further inspections or information are necessary. 

If, after inspection, the damage is found to result from misuse, accident, or failure to follow the user manual, the repair will not be covered under warranty. A repair and return quote may be provided to the customer. 

USER MAINTENANCE – FRESHWATER USE ONLY 

No technical service or certified maintenance is required to maintain the warranty. 

However, the user must follow the basic end-of-use checks outlined in the user manual, including: 

- Ensuring the jet turbine is free of debris or obstructions; 

- Checking that there is no sand, dirt or moisture in the connectors; 

- Drying and storing the board properly, away from sunlight and humidity. 

Use in saltwater is strictly prohibited. Any corrosion or damage resulting from saltwater exposure will void the warranty. 

 BATTERY USE AND STORAGE

The user must follow all safety guidelines related to the battery, as described in the user manual. In particular:

Never leave the battery exposed to direct sunlight or any heat source for extended periods.

Always remove the battery from the board after each session.

Store the battery at room temperature (between 15–28°C / 59–82°F) in a dry and moisture-free environment.

Never store the battery when it is fully charged or fully depleted. To preserve its lifespan and reduce the risk of cell damage or incident, store the battery with approximately 30% charge when not in use for an extended period.

Never connect or use a damaged, corroded, or unstable battery.

Any failure resulting from improper battery handling or storage will void the warranty, without exception.

LIABILITY 

E-Surf Sport Inc. shall not be held liable for any injury, property damage, or loss resulting from: 

Use of the product not in accordance with the user manual; 

Negligence or irresponsible behavior by the user 

Use under the influence of drugs, alcohol, or medication; 

Unauthorized modification or repair of the product; 

Intentional disregard of safety instructions. 

The user assumes full responsibility for any use of the product outside the specified conditions. 

The user acknowledges and accepts that operating an electric surfboard involves inherent risks, including but not limited to personal injury, property damage, or collision, even when used properly. E-Surf Sport Inc. does not guarantee the absence of danger, and the user voluntarily accepts these risks. 

This limitation of liability applies to the fullest extent permitted by applicable law. 

SUPPORT & RESOLUTION 

If you have any concerns or issues, please contact E-Surf Sport Inc. so we can work together to find a solution. customercare@e-surf.ca  OR 1-877-613-7873  

By using this product, the customer acknowledges having read and accepted the terms of this limited warranty.