Shipping policy
Shipping Policy
At E-Surf, we are committed to shipping your order as quickly as possible so you can enjoy your product without delay.
Delivery Timeframes
- Delivery times may vary depending on your location and product availability.
- An estimated delivery time will be provided when your order is confirmed.
- For products requiring manufacturing (such as our electric surfboards), the delivery date will be confirmed once production is completed.
Shipping Fees
- Shipping costs are calculated at checkout and vary based on your location and the type of product purchased.
- In some cases, additional fees may apply for remote areas or international deliveries.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package in real-time.
- If you do not receive tracking information within a reasonable timeframe, please contact us at info@e-surf.ca.
Delivery Issues
- If your order arrives damaged, please contact us immediately with supporting photos so we can assess the issue and find a solution.
- In the event of a delay or delivery issue, we will do our best to keep you informed and ensure you receive your order.
